Guest FAQ
Questions, answered straight.
Everything about booking an OmniVillas home directly: prices, payment, cancellation, and what happens between booking and checkout. If your question isn't here, the concierge answers within the hour.
Booking & payment
Is the price I see the final price?
At checkout, yes: the total is the exact chargeable amount from our booking engine, with no service fee and no hidden extras. Prices on search and property pages are indicative until you have a dated quote; the quote is what your card is charged.
What currency will I be charged in?
Always the quoted currency shown at checkout. You can browse prices in USD, EUR, XPF, GBP or BRL, but those conversions are indicative only. The charge is always made in the quote's currency.
When is my card charged?
Your card is authorized when you reserve and charged only once the reservation is confirmed, seconds later. If confirmation fails, the hold is released.
Are these the same homes as on Airbnb and Booking.com?
Many OmniVillas homes are also listed on the platforms. Booked here, the same home costs less (no platform service fee) and includes our concierge. Direct is always the best rate.
Cancellation & changes
What is the cancellation policy?
Stays cancel free up to 30 days before check-in on our standard terms, and the exact terms for your specific dates are shown with your quote, before payment, not after.
Can I change my dates after booking?
Message the concierge with the new dates. Where the calendar allows it, we rework the reservation and confirm any price difference with you before changing anything.
Your stay
How does check-in work?
Online, before you arrive: a secure check-in link confirms your arrival details, and the host team then shares directions and meets you as arranged. The exact address arrives with your booking confirmation.
Is there really a concierge on every stay?
Yes. A local team, not a call center: a pre-arrival call, groceries stocked before you land, private chefs, transfers, excursions, and answers in under an hour throughout your stay.
How do I know the Wi-Fi is actually good?
We measure it and publish the numbers on each home's page: download, upload, and the date of the test. If a page says 940 Mbps, we measured 940 Mbps.
Is there a security deposit?
Some homes take a refundable pre-authorization before check-in: a hold on your card, not a charge. It appears in your check-in steps and is released after checkout.
Our homes
Why do some pages say “Choose your unit”?
Some properties are small resorts: several bungalows sharing one beach. The page shows the property once; you pick the exact unit, and each unit books as its own reservation with its own calendar.
Why is the exact address hidden until I book?
Privacy, for the homes and for the guests in them. Every page shows the area and real driving times to the places that matter; the exact address arrives with your confirmation.
Can I book several homes for one group trip?
Yes. Group checkout books one reservation per home, paid together with one card. Each reservation keeps its own confirmation and cancellation terms.
Still wondering about something?
The concierge answers within the hour: WhatsApp, email, or the chat on any page.